Local Pickup Policy

Ensuring Secure Purchases

To safeguard your purchase, please present valid ID when picking up your order at our local store. Additionally, have your order confirmation email or text ready upon arrival. We reserve the right to refuse pickup if we suspect any fraudulent activity.

Pickup Hours

Our store opening hours are from 11 AM to 7 PM, Tuesday through Saturday. Please ensure that you pick up your order within these hours. If you need to make special arrangements, kindly contact us beforehand at beautyhairworld@outlook.com or call us at 773-475-7082.

Fraud Prevention Measures

  1. High-Risk Orders: Orders identified as high fraud risks will be automatically canceled.
  2. Medium-Risk Orders: Verification of the billing address and card may be required; please bring proof such as your ID or a utility bill that matches your billing address and name.

Cancellation Fees

In the event of order cancellation per customer's request, a fee may apply based on the payment method used.

Refund Processing

Refunds will be processed automatically and may take up to 10 days, depending on your bank's processing time. Please note that we do not control the refund timeline. For further updates, kindly contact your bank directly.

Commitment to Service

Due to the increase in fraudulent activities and chargebacks, we have implemented these measures to ensure we continue providing excellent service to our valued customers and community. We appreciate your understanding and support.

Thank you!